Change of Mind Returns
We accept returns for change of mind within 14 days of delivery.
- Items must be returned in original condition and packaging
- Return shipping is the responsibility of the customer
- Original shipping costs are non-refundable
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos.
We will offer:
- A replacement (if available), or
- A full refund
Incorrect Items
If you receive the wrong item, we will arrange a replacement or refund at no additional cost.
Non-Returnable Items
We do not accept returns for:
- Items damaged after delivery
Refund Process
Refunds will be issued to your original payment method once the item is received and inspected (if applicable).
Your Rights
This policy is in addition to your rights under Australian Consumer Law.
Need help?
Contact us via the contact page for questions related to refunds and returns.